PTT provides a full range of Trust /Escrow solutions and a combination of Trust and insurance/bond model for the travel and non-travel sectors. PTT helps keep consumer funds safe. When funds are paid for a trip, we hold the money securely and only release it once the travel arrangements have been fulfilled. This protects both the consumer and the travel/non travel provider.

Our solutions include:

• ATOL Trust Accounts
• ATOL Escrow Accounts
• Non-Flight PTR2018 Trust Accounts
• Non-Travel Trust Accounts
• Insurer’s Trust Accounts
• Merchant Acquirer Trust Accounts
• Combination of Trust and Insurance/Bond models

Consumer funds are held in a ring-fenced Trust/Escrow account, separate from your business operating funds. PTT’s system:

• tracks each booking/transaction as funds are sent into the Trust/Escrow
• reconciles bookings/transactions and payments automatically at a granular level
• shows real-time balances and insights
• maintains a clear audit trail for stakeholders

We begin with an initial consultation to understand your business model and safeguarding requirements. Once agreed, you complete a Letter of Engagement, our onboarding questionnaire and provide relevant financial information. We then guide you through the full onboarding process, including the Trust Deed, KYC checks, opening the Trust Account and system/data setup. After go-live, you receive dedicated support from our onboarding team and ongoing technical assistance from our in-house systems team.

You will need to provide standard company information, along with the financial details we require to establish and manage the Trust/Escrow correctly. This typically includes KYC (Know Your Client) documents, company information and details that explain how you sell your services. Depending on the type of Trust, we may also request relevant regulatory licences or approvals. Would you like to speak with someone to guide you?

Once we have the required documents and information, the setup process can move quickly. Timelines can vary depending on the type of Trust and external factors such as bank account opening or third-party approvals. However, we have extensive experience onboarding both Trust and Escrow clients and are confident in our ability to support you efficiently, meet agreed timelines and guide you through each step.

It depends on your specific requirements, so it will be best to speak with one of our advisors. I can help arrange that. Would you like me to connect you with our team?

A: Please share your travel arrangement details or provider agreement, and we will assist with onboarding.

https://www.pttrustees.com/contact/

Yes. I can arrange a call with our team. Would you like to book a meeting?

ATOL Trust Account
ATOL Escrow Account
Non-Flight PTR2018 Trust Account
Non -Travel Trust Account
Insurer’s Trust Account
Acquirer Trust Account
Combination of Trust and Insurance/Bond models

Yes. If you sell flight-inclusive package holidays in the UK and need insolvency protection, PTT can support you in setting up an ATOL-compliant Trust Account to securely segregate consumer funds. Would you like to know more?

Just to confirm, do you include or arrange flights in any of your packages?
No → Continue with PTR2018 Trust Account.
Yes / Sometimes → Redirect to ATOL Trust conversation.
If your packages do not include flights, you will fall under the Package Travel Regulations (PTR). PTT will help you open a trust account to hold customer payments until they can be safely released to your suppliers.

PTT provides Non-Travel Trust Accounts for concierge, voucher, gift card, and event providers, with fund releases controlled in accordance with the Non-Travel agreement in place.

Yes. PTT provides Insurers’ Trust Accounts with its Insurer partners to protect consumer funds under agreed set of rules while allowing for controlled release of funds for supplier or advance payments where permitted.

Yes. PTT provides Acquirers’ Trust Accounts with its Acquirer partners to protect consumer funds under a set of rules agreed between the Merchant and the Acquirer.

Yes. PTT can provide detailed transaction reports and real-time dashboards showing the funds held in Trust at any time. Depending on the level of customisation or additional reporting required, this may incur a fee to cover the development or configuration work involved.

Fund releases depend on the type of Trust, the agreed release criteria and any regulatory requirements. PTT’s automated audit function ensures that release requests are checked against the relevant Trust and Escrow business rules before the release of funds.

Yes. if the Trust or Escrow agreement allows it and the requires release criteria are met. Our system has the ability to automate the rules to ensure any early releases remain fully compliant.

Yes. PTT collaborates with ABTOT, an Approved Body appointed by the UK Government’s Department for Business and Trade, which financially protects over 300 400 members under ATOL and non-ATOL arrangements.

ABTOT’s enhanced ATOL Franchise scheme offers members a solution combining Trust/Escrow and bonds, providing additional consumer protection and safeguarding consumer funds. This mirrors the CAA Trust and Escrow Deeds, with ABTOT as beneficiary. Members benefit from ABTOT’s simple, cost-effective insolvency protection, including insurance-backed travel bonds and combination bond solutions with PTT.

A Trust or Escrow model does mean customer funds are safeguarded and cannot be used freely, but it doesn’t have to restrict your cash flow. The impact will depend on the type of Trust, the agreed release criteria and when funds can be drawn down. With clear planning and automated release rules, most clients find the structure becomes predictable and manageable.

These accounts can also generate interest and in some cases the level of interest earned may help offset part or all of PTT’s fees. This varies between clients and is influenced by the volume and value of funds held in the Trust.

A Trust/Escrow arrangement mitigates financial risk and uncertainty by safeguarding Consumer Funds until travel has completed. This ensures funds are protected in the event of an insolvency.

Yes. Trust and Escrow arrangements have been successfully used in real insolvency situations to protect customer funds and reduce financial exposure.
PTT supported successful refunds during the financial collapse of EU low-cost carrier with nearly 200 aircraft and in Romanian airline Blue Air, while managing merchant acquirer risk exposure.

A leading UK school-activity provider entered administration in January 2025, PTT safeguarded all consumer funds across seven residential activity centres. Within days, reconciliations were completed and 100 % of consumer money was secured.

A UK airline’s failure in 2019 resulted in the abrupt cancellation of 3,000 passenger flights. Operating solely with chartered aircraft and no operational backup, the company left thousands of travellers at risk of losing their money.

The system and data element is essential because it provides real-time visibility, control, and accountability over funds and transactions. By transforming raw data into actionable insight, it enables early risk detection.

The Trust and Insurance/Bond model combines two layers of financial protection: a Trust to securely hold funds and an insurance or bond used for additional protection.

Insurers, regulators, merchant acquirers and bond providers benefit from clear, real-time oversight of customer booking data, showing robust financial control and a cost-effective approach to Insolvency protection. Travel Organiser can better balance cash flow needs and risk management while maintaining operational flexibility.

Yes. Secure fund management combined with real-time monitoring provides transparency and assure suppliers and partners that payments are protected and financial exposure is controlled.

A Trust/Escrow arrangement allows only a proportion of funds to be retained by the Travel Company for their own use. A percentage of the initial funds from the consumer is held separately from the Travel Company’s own funds.  This helps protect the business cash flow by keeping customer funds secure and separate, reducing financial risk. It builds confidence with customers, suppliers, and regulators consumers, banks, merchant acquirers, suppliers, the CAA and insurers.  It also demonstrates strong financial control, making your business more resilient to disputes or insolvency while still allowing you to operate efficiently.